Shipping & Returns
Every Cozy Sewn piece is sewn by hand in small batches by Bethany and Izzy Christiansen in Smithfield, Utah, and Idaho Falls, Idaho. Here's how ordering, shipping, pickup and returns work.
Ordering
For now, every order goes through our Etsy shop for secure checkout. Click "Buy on Etsy" on any piece to order. Etsy handles payment and sends you an order confirmation.
Order ahead for holidays
We recommend ordering 1–2 months or more ahead of any holiday or special day, so there's time to sew and ship your order. For Christmas delivery, please order by [cutoff date].
Shipping
We ship our handmade gifts and seasonal decor to your door. Processing and shipping times are listed on each Etsy listing. [Shipping carrier, processing time and cost to confirm with Izzy]
Local pickup
Local pickup is available in [Smithfield, Utah and/or Idaho Falls, Idaho]. Choose local pickup or send us a message after you order, and we'll help you find a time that works.
Returns and exchanges
Because every piece is handmade in small batches, please contact us before sending anything back. [Return window and condition rules to confirm with Izzy]
Personalized items (once available) can't be returned or exchanged. The one exception is a misprint: if the embroidery doesn't match the name on your order, contact us, and we'll remedy it. A typo on the order isn't a misprint, so please check spelling before you order.
Damaged or missing orders
If your order arrives damaged or doesn't arrive, message us through Etsy or our contact form with your Etsy order number, and we'll make it right.